| Q: Do you sell computers? |
| A: Yes. But we do not stock computers. Hardware changes all the time, and Purchasing a PC to gather dust while prices drop and hardware changes is actually a disservice to you, the customer. We will find out your needs and price range and find a pc that's good for you.
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| Q: Do you custom build computers?
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| A: Yes. Custom built computers have an advantage of being built out of better components, but are more expensive than pre-built computers. We'll advise you of the pros and cons so you can make an informed decision.
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| Q: Do you work on Apple Computers?
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| A: Depends. We are not Apple certified. We can fix the issue, but you should use any options you have with Apple first.
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| Q: Do you work on tablets and/or cell phones?
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| A: Yes. We address software and technical issues, or give advice on how to fix other issues.
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| Q: Do you repair iPods and iPads?
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| A: Yes. We address all software related concerns. If it is a hardware issue you’ll be advised on the best repair option.
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| Q: How long will it take to get my computer diagnosed and repaired?
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| A: We guarantee to start diagnostics on your computer immediately. However we can’t be sure of exactly how the diagnostics and repair will actually take. We realize how foolish that sounds, but the reality is that even the simplest of symptoms may have an underlying cause that is not easy to detect. Rather than just putting a band aid on the situation and having you return at a later date with the same issue, we prefer to dig deep and discover the underlying circumstances and solve the actual problem, not just treat the symptoms. With thousands of hardware and software variables to look through, sometimes these things take time. Every machine is different and as such, every problem is unique. We work diligently, late into the night and weekends if needed, to solve the problem and get your machine back to you as quickly as possible.
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| Q: Is it worth repairing your computer, or should you just replace it?
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| A: One of the most frequently asked questions after presenting a customer with a computer diagnosis and estimate at our computer repair shop is “Is it worth it? Or should I just buy a new one?” We will help you make an informed decision and repair it, or help with getting all your data safely to the new computer.
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